Frequently Asked Questions

Our home base is located in Denver, Colorado with our services extending to our European operations in Málaga, Spain.

Established in 1999 by our parent company Planet Media, we combine over 25 years of experience in working with global brands to bring strategic thinking and endless creativity to forward-thinking sustainable and purpose-driven businesses.

Planet Media, a privately held Limited Liability Corporation, incorporated in the State of Colorado. The company was established in 1999 in Mountain View, California, and founded by Kurt Whitt, a Silicon Valley business executive with over 25 years of experience in Internet and web-based businesses, interactive television, new media, broadcast and broadband communications.

The short answer: Our prices depend on so many factors, it’s difficult to say in one paragraph. We will need to chat with you to determine your required branding, web design aesthetics, features and functionality and then we can provide you with a formal written proposal. Avoid any web design agency who can answer this question without a proper discussion.

Our highly acclaimed work covers many business sectors including outdoor industry, conservation, eco-friendly, sustainable, nature, restaurants, arts, film, media, publishing, institutional, non-profits, B Corps and many more.

We welcome small to mid-market B2B or B2C companies that have limited internal resources and need their brand or website to be designed or require ecommerce, online shopping and digital marketing services.

Creating a brand and a website is a big endeavor for all sides of the partnership, requiring both the design studio and client to have synergies and common goals and values for the project to be successfully launched. We are intentional in who we partner with, and if we don’t feel we’re a good fit, we’ll tell you so immediately so you can find your best fit for a design studio.

Every new project starts with a free discovery session, by phone, email or video, whatever suits you. Call 303-653-9855 or use the confidential contact form on this website.

Yes. Before any work begins you will receive a proposal and a service agreement outlining the scope, timeline, and payment schedule. Both parties sign before we kick off.

We work on a 3-installment payment structure to keep things clear and manageable for both sides:

• 50% upfront to kick off the project
• 30% at the second delivery milestone
• 20% before final launch, migration, or handover

No project will be migrated, published, or handed over until the final payment is received. This applies to new websites, redesigns, plugins, integrations, and any additional work outside the original scope.

Yes. Full payment must be completed before we proceed with the migration, launch, or publication of any website or project. This applies to new builds, redesigns, and any additional work outside the original scope.

Once a site is migrated and live, our ability to ensure timely payment is significantly reduced. To keep the process smooth and professional for both sides, we require payment to be settled before we take that final step.

Migration to a production server, domain connection, public launch, or any action that makes the site accessible to the public.

ACH direct deposit, company check and/or credit cards are accepted. All projects require a downpayment of 50% to start.

We will send you an invoice with payment instructions. Once payment is confirmed, we will schedule the migration or launch immediately.

Work pauses until the outstanding payment is received. Timelines and delivery dates shift accordingly. We will notify you as soon as a payment is overdue so we can resolve it quickly.

For work outside the original agreed scope, such as additional features, migrations, or integrations, a separate quote will be provided. Payment for that additional work is also required before it is carried out.

Work completed to date is non-refundable. If you decide to stop a project mid-way, you are responsible for the installments already invoiced based on work delivered. Any prepaid amount beyond what has been completed may be credited toward future work, at our discretion.

Let us know in writing as soon as possible. Pauses of more than 30 days may require a restart fee to re-onboard the project. Cancellations are billed for all work completed up to that point.

We are always happy to discuss concerns before payment is due. Our goal is to deliver exactly what was agreed. If something is not right, let us talk about it before the deadline, not after.

The majority of our websites are developed using WordPress or ExpressionEngine. While we may not be able to work within your existing CMS platform, however, we are able to redesign your site while retaining your existing company brand or give you a completely new image through a redesign.

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text) to be sent to us by the client. For most projects, we try to work within a 6 - 8 week time-frame.

Yes. We will help you source stock photos from sites such as  AdobeStock and iStock. We also have photographers available to produce custom photography and videos for your website. 

Yes. All photographic treatment, design, development and code will be 100% owned by you upon receipt of your final payment.

You will be able to update your website via a content management system (CMS). We work with a number of CMS platforms and your website CMS will be determined by the desired features, functionality and level of complexity.

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc. To gain maximum visibility by the search engines, we highly recommend utilizing our comprehensive SEO services.

Yes. All of our websites are fully-responsive and will display properly on smartphones, tablets, notebooks and desktops as well as the major web browsers.

Yes. We can redesign your site retaining your existing company brand or we can redesign it to give you a complete new image.